Delivery & Returns Policy
If there is any problem with your delivery please call us on
There is free delivery on all web orders with a minimum order value of £50.00 ex. VAT.
- Standard UK Delivery is for UK mainland only
- A delivery charge of £7.50 (Exc. VAT) will be charged for orders on any order with a value of less than £50.00 ex. VAT.
- Delivery is usually made within 48 hours, subject to stock availability and payment being received
- Orders placed after 12 mid-day on a Friday and over the weekend will be processed Monday, for delivery Tuesday onwards.
- Standard UK delivery only applies to mainland UK orders and excludes remote and offshore areas.
- Standard UK delivery excludes delivery during weekends
- Standard UK delivery charge excludes Northern Ireland, Highlands, Isle of Man and Isle of Wight.
- Non-Mainland deliveries -For any remote areas, offshore and Northern Ireland deliveries, please email to request delivery cost and delivery timescale.
Change Or Cancel An Order:
- If you wish to change or cancel an order contact our Customer Service team on 0330 175 8365 any time between 9am and 5pm – Monday to Friday. Please quote the order number and date the order was placed.
- If your products have already been delivered, then you will need to follow our returns procedure.
Goods To Be Returned:
- Any items can be returned within 7 days of receipt, providing the products are unopened, undamaged and in full resalable condition.
- Should goods be delivered faulty, incorrect or damaged, please report to us immediately by phone or email within 24 hours of receipt.
- Please note that there may be a collection charge for any items returned.
All delivery times are subject to stock availability – please call the customer service team on 0330 175 8365 or email firstname.lastname@example.org